Frequently Asked Questions
Everything you need to know about shopping with Frankie's on the Park.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, like formal wear and sale merchandise, may be final sale.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer gift wrapping or personalized notes?
Yes! We specialize in making gifts extra special. You can select gift wrapping at checkout and include a personalized message to be handwritten and included with your order.
How do I know what size to order for my teen or tween?
Fashion for teens and tweens can vary by brand. We provide a detailed size guide on each product page and our stylists are available via chat to help you find the perfect fit.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number that allows you to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.